Return/Refund Policy

At Hāmākua Macadamia Nut Company, we take great pride in crafting 100% Hawaiʻi-grown macadamia nut products. We stand behind the quality of everything we produce, and we want every customer to be delighted with their order.

All Sales Final — Except for Damaged or Defective Items

Due to the nature of our products, we do not accept returns or exchanges unless the item you received is damaged or defective.

Reporting a Damaged or Defective Item

If your order arrives in less-than-perfect condition, please contact us within 10 days of delivery. To help us resolve the issue quickly, include:

• Your order number
• A description of the issue
• Clear photos of the damaged or defective item/packaging

We’ll review your claim and, upon approval, offer a replacement or refund depending on product availability.

Refunds

Refunds for approved claims will be issued to your original payment method within 5–10 business days.

Contact Us

To report a damaged or defective item, please reach out to our team at:

• Email: macnutstore@hamakuamacnut.com
• Phone: 808.882.1690
• Contact Us Page: Click here

Mahalo!